Find out what Spring Movement's manufacturer's warranty covers and about our returns policy.
We warrant our equipment to be free of manufacturing defects. This warranty refers to all Spring Movement equipment and covers materials only.
Spring Movement retains the right to either repair, exchange, or refund the price of any defective components covered under our warranty.
Any parts that are repaired or replaced under the terms of this agreement will be warranted for the remainder of the term of the original warranty.
The Spring Movement warranty applies under the following conditions:
Our warranty becomes effective on the invoice date of the original purchase and extends to the time limits indicated below.
Products with a
12-month warranty
are as follows:
Products with a
12-month warranty on the frame and structural components only are as follows:
Upholstered and rubber parts are warranted for
90 days.
At Spring Movement, we want you to be happy with the products you have purchased from us.
Contact Frank immediately (details at the bottom of this page) if you believe that you have purchased a faulty product so that we can ensure that we meet our obligations to you under the Consumer Guarantees Act.
If the product is found to be faulty, but it’s something that can be fixed, we may issue a replacement item, or, if a suitable replacement is not available, we may refund you the purchase price.
All repairs will be done in a timely manner, depending on the nature of the repair needed. We will discuss the timeframe with you for the repairs to be completed.
If the fault is serious and the item can not be repaired, we will either refund you or give you a replacement, provided the items have been used:
More about your rights under the Consumer Guarantees Act
No refunds will be given for goods if you have simply changed your mind.
Read our other terms and conditions that apply when purchasing our products.
Contact Frank if you have issues with one of our products or need help:
Hearts & Bones Pilates Centre. All rights reserved. Please comment to: heartsandbonespilates@gmail.com
Terms & conditions